Nedback credit card division Have bad service I have been enquiring about the deduction of an additional card fee when I only have one card I was never issued an additional card

Nedback credit card division Have bad service I have been enquiring about the deduction of an additional card fee when I only have one card I was never issued an additional card. I started the enquiry last Monday already no feedback or anything until I communicated with their agent today. Everyone is logging my an investigation. I am still waiting for feedback