Nedbabk Service Levels Dropping Terribly

Really disappointed with Nedbank's Call Centre Service these days. It's like speaking to the most untrained agents. My card was blocked & a new card was "SUPPOSEDLY" ordered, only to find out it is not, leaving me in such an inconvenience, last month the very same thing was done to my husband. I refuse to wait another 3 to 5 days & would like to see how loyal Nedbank is to their clients by getting me my card when I was really supposed to. Nedbank please employ people who can do their job instead of fulfilling your quota. I was asked the same question 4 times and waited 20 just to check the system and tell me, no card was ordered & the TL Ivy stayed silent on the line until I said hello just to show me a point. You R welcome to listen to the call. Your ***** agent, answered by saying "Hello", I literally thought I dialed a personal phone number. Capitec seems to have better Service levels than you recently