RM
RATOZA M

1 reviews | Active since Mar 2013

05 Jun 2019, 16:00

Ned bank Worse Bank Ever

Nedbank Personal Loans devision

I am have been banking with few years now but after the few system error experiences i have with them and the poor service from one of their consultant i am considering moving all my services to other Banks ,

I was debited 4 times in one month for my personal loan ,R4656X2 plus extra R1000.00 totalling almost R12000.00 on the 24th of May 2019 which they reversed my other debit order and again debited a R1000.00 on the 29th of May 2019 and it is not a first i had experienced a system error from Nedbank ,Worse part i had to wait 4 days for each transaction to be reversed ,My last communication was on the 30th of May 2019 requesting a refund almost 7 days later no refund .I decided to phone them and i was informed the consultant closed my case without forwarding to the relevent department ,I reserved my funds for the remaining debit orders ,To my suprise i was charged for the Hon fee plus for my debit orders all because of their system mistake , now i need to resubmit my request and wait another 4 days imagine , have endured a lot of stress and pain from this ****** bank .Never waste your time on such a *********** ,unprofessional,inconsiderate bank called NEDBANK ,They are such a ***** .

0
Replies (2)
Nedbank
Nedbank's reply05 Jun 2019, 16:12
Official
Dear Samuel 

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution. 

Kind regards
Client Service Support

RM
RATOZA M's update11 Jun 2019, 12:43
Reviewer Update
Thank you Team Nedbank for resolving my query in an urgent manner ,Much appreciated .