1 reviews | Active since Apr 2017

14 Apr 2017, 15:34

Ned bank does not know what customer service is!

<p>I'm so annoyed with this useless bank. A friend of mine sent money via EFT into my FNB Savings account on the 2nd of April and to this day 2 weeks letter the money is still not on my account. Why the hell is this money not in if my details are entered correctly and I have the proof of payment. We contacted the the consultant snd they said they would resolve it. It's flipin easter time and I need to use that money. I want my money and I want it now! Stupid bank!</p>

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Replies (3)
Nedbank
Nedbank's reply14 Apr 2017, 20:43
Official

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients however due to the public holidays, we are not able to respond timeously to your complaint. If urgent, call our Contact Centre on ***. Alternatively email your contact and id details to *** and we will get back to you on the 1st working day.

Kind regards

Client Experience Team

's update18 Apr 2017, 11:57
Reviewer Update

It's already 4 days and I still have no response and my money is not in my account! Your customer service Sucks!

's update03 May 2017, 10:34
Reviewer Update

I cannot believe this bank. Still over a month and the money is not in my account. Do they even know what customer service is! I'm am appalled I want my money ASAP!