Ned bank complain

<p>My name is Porcia Adimorah, on the 07 of October 2016 i spoke to a certain lady from Ned Bank collections regarding debit on my credit card and the amount was refunded back to my credit card on the 08 of October. on the 26 of october R12000 was debited on my account even though the arrangement was made with the lady who refunded the money back n my credit card on the 08 of october 2016. i have been spoken to in a very rude manner by the gentle man by the name of Kumaran Naidoo. he dropped the call on my ear and he was very rude to me. i have been having fanincial problems for the past 6 months and i have told the bank about my situation. im a Ned Bank client for 15 years with six accounts and over the years i have been banking very good with Ned bank. the R12000 that was taken on my account is the money i need to survive on with my four kids for the next month. no one is willing to help me at the Ned Bank call center. call center agencies are very rude to clients. all i need is the 12000 to be refunded back on my account. the arrangement was made for the 01 of November 2016. please can someone hear my cry im in a difficult situation right now.</p>