Nebdank Insurance: We Never Pay Claims, No Matter What!!!!!!!!!!

I understand when staff say they cant put me through to a manager!!! BUT when you request a manager whose name is MBALI and she takes your call and promises to phone you back but never has and has not returned calls because of a claim that should have been lodged but nobody has given me any details in this regard???? My geyser has taken Nedbank 9 weeks not to sort out and when the their supplier arrives nobody has communicated the excess I need to pay to them so they don't fix it because they think that i am trying to cheat them (situation still not resolved). My garage motor door was another excuse of how Nedbank Insurance tries to get out of paying a claim. Estimator from Orca Electrical arrives and has a look at the motor which has stopped working all together, he literally just looked at it and said that a engineer has to come out and have a look? A week passes and no word from Orca Electrical, so we had to phone to find out what was happening? They had totally forgotten about us and said they will have somebody to have a look the next day!!! The engineer arrives and to nobodies surprise he takes a look at it and says he is going to have to take it to the suppliers to have a look at what was wrong with it and this will cost R800, but he has to supply his findings to Nedbank Insurance to see what they have to say. Another week passes and finally Nedbank Insurance rejects claim because the engineers report states that because of the chain not running parallel to the ceiling this is why the motor does not work??? Where does Orca Electrical pick these guys up who calls themselves engineers??? What is worse that even after bringing this to Nedbanks Insurance Attention they did not do anything about it!!!!!!!!!! Seems like Nebdnak Insurance is in business with their managers who never reply, so no claim can be lodged (Her Name Is MBALI!!!!!), Orca electrical showing up with imitation Engineers to make up what the problem is, so Nedbank Insurance does not have pay claims, and finally Jovern Electrical who has never received proper documentation from Nedbank with regards to excess amount that needs to be charged so once again Nebdank Insurance has not paid because it has not been fixed even after the claim has been registered!!!! Please stick to banking because Nedbank clearly lacks in everything with regards to insurance, from managers who never reply to or return calls, to suppliers who makes up problems so that claims get rejected, and last but not least getting claim accepted and then not sending proper documentation to suppliers so work can commence!!!!! Where does this end???