NEBBANK FORMAL COMPLAINT

Good morning Exec Riaan/GM Dion

Your ongoing and persistence SILENCE on my specific 5 problems items remains (Incorrect Balance, Incorrect Transaction Date, Incorrect Transacting Message, Incorrect Wording/Messaging/Notification, Incorrect more new items over the last 3 months......).

Thanks, I will be LOUD on Social Media, starting with Hellopeter.com this week requesting other fellow NedbankApp users to be on the lookout and join-in in complaining about the above issues that Nedbank has yet to acknowledge, investigate and revert with amicable resolution (all at our Users' time, expense and frustration!).

Have a good day, week and weekend.

Complaint reference number: ***0.

After over a year of trying since Mar 2023 (refer the various emails, requests, reminders), and the last 3 months lack of response, I want to warn fellow other NedbankMoney App Customers Users of: 1. Incorrect balances (after transfers) 2. Incorrectly dated transaction (done after 24.00) 3. Incorrect messages (post a transaction reversal) 4. Incorrect Wording/Notification/messaging/Printing.

In particular and in addition to the above core issues, I have found numerous specific problems, suggestions and requests to be addressed (Almost 100 specific line items backed by screenshots, prints, photos). These have all been sent to my Banker via Whatsapp and Emails. The bank (Deon/Riaan/Execs) failed to respond, and 3 months ago had the audacity to close my Complaint No!. I got them to re-open it 3 months ago, and was told that my problem will be parked while the GM Riaan goes on a months holiday. Now my Personal Banker and Business Banker is off on a months holiday and guess what?. My Nedbank Randburg Branch is now closed for renovations from 10 Sep to 25 October. It would have been good courtesy for me to have received an email, SMS, Whatsapp, Call, Card or Flowers.....

So Nedbank please use my specific examples (with supporting evidence provided) and convince the rest of my fellow Customer Users that I am WRONG, and that each has/is/not happening to millions of them too!!.

PS. I have roped in the Ombudsman for Banking Services in my last email too, and will be completing and submitting the detailed application report in parallel.

NB. I await Nedbank Exec (new CEO Justin?) response here before I start to replay each of my specific problems found, from next week.

Fellow Customer Users - please be forewarned and on the lookout (I have found a further dozen new items in the last 3 months that I have yet to email with the supporting details).

Basheer Kadir CEO ProjectMe Services "Making a Difference everywhere I go, and in everything I do".