Nebank's poor Customer concerns

On Friday 10/10/25 Nedbank duplicated a EFT I made on 06/10/25 for a large amount. I contacted the support desk on Friday morning and on checking my account, they advised me the it WAS a error on Nedbank's side and would be corrected by morning Saturday 11th.

On checking my account on Saturday morning it was still showing a huge overdraft. I once again contacted the support desk on Saturday morning and they advised me it would be reversed by Monday morning.

On Sunday midday, I received a unexpected call from Nedbank and the person apologised that this issue had not yet been corrected, however advised me that it would be reversed by Monday morning.

When I again checked on Monday morning, the reversal had still not happened! I immediately contacted the support desk AGAIN who advised me it would be reversed by Tuesday.

On Tuesday morning I once again checked my account, only to still find it had not been reversed. I once again immediately contacted the support desk and demanded I speak to someone with authority. They transferred me to a Customer Care agent, who listened to my complaint and gave me a reference number.

Then I received a email saying that they had 72 hours to correct THEIR mistake, however they will try to fix it sooner!

In the meantime I have not been able to make any essential purchases since Friday - that amounts to 4 days! I can't even buy a cup of coffee!!

By Tuesday afternoon the issue was still not resolved. I am a 79 year old gentleman - is this what Nedbank calls service to its Customers?