NEBANK SAYS WE UNDER DEBT COUNSELLING BUT HAVE GIVEN THEM CLEARANCE CERTIFICATES ON SEVERAL OCCASIONS

My husband and I were under debt review 5 years back. We have sent NEDBANK our clearance certificate confirming that we have completed our debt review. NEDBANK has sent several letters confirming that they have updated their systems to reflect same, however when my husband does any sort of financial application, it reflects that he is still under debt review. We have received all credit reports which shows that he is not "red" flagged. We have sent this to NEDBANK but yet it keeps showing up as him being under debt review. This has been going on since 2018.

We have lodged a complaint with the banking Ombudsman, Nedbank complaints department and their Debt Counselling Department but we have yet to get back to us. They keep saying that they are looking into the matter and even have the audacity to use me (the wife) as a reason for the red flag saying I have an unpaid account. We have requested information regarding this unpaid account and they cannot tell us. I have my bond with them which is up to date with regards to payments and a savings account which is active.

We have received no correspondence from the Banking Ombudsman.

We are so disappointed with NEDBANK. We have been banking with them for years and nobody has been able to assist us with this ongoing problem.