Nebank poor customer service

See money differently - NEDBANK, and they mean it.

I have had a Nedbank credit card for decades now. Recently, I offered it for payment twice, and both times it was declined. Imagine how it feels in front of the public.

I paid the Nedbank branch at Langeberg Mall a visit where I was informed that there was a block on my account and I need to Fica anew. So done it would take 48 hours to clear. A few days later I again offered the card for payment. Just for it to be declined again. That did it for me and I returned to the Nedbank branch Langeberg Mall. This time to close my account and walk away from the bank. This is where the fun really started. As it was a card issue, I selected the card service option on the machine and sat in the que. Called by a service agent I requested the card cancellation. Like a ton of bricks, the manager stormed and instructed me to get a different ticket and fall back in the service row. After some time I was called to the managers office. Again requesting my account to be closed, she informed me that I can not do it as there was still a block on my account. After some aggressive finger tapping on the computer she informed me that in due course she will phone me to advise the reactivation of my account, following which I can return to the branch to start the cancellation procedure. True to her word, she called me to inform that my account was eventually reactivated. This morning I was back to the bank, only to be told that the bank can not help me, that I would have to telephonically contact the credit card division, as only they can do it. Now my frustration with the poor service was fever pitched. They offered to send the credit card division a notification of my intention so that they will contact me. Seeing the run around to now, I can only imagine what is next. Nedbank - see money differently to them imply: while the money is in the bank, it belongs to them. If I want it, I have to content bank manager with the customer sense of a crow and a system set to the benefit of the bank and staff, not me.