Nebank "personal banker" joke

It took us to resort to Twitter and other media platforms to get some response from Nedbank, after weeks of failed attempts to get the attention of our so-called "personal banker". This service, even for us with a Platinum account means zero and clearly a money making racket. However, the only response I have received to date was an apology via Twitter - and guess what - still no sign of any "banker". When analysing the feedback and responses from Nedbank on issues reported via Hellopeter, it is clear that this bank has lost touch with their clients and not interested in giving attention to issues their clients may have. After being a loyal client with this bank since inception we have no further time for this poor show of client relations and will be closing our account within the next few days.