Nebank debot order dates when they want

Item: Nedbank
Rating: 1
Author: Ruan B

Nedbank seems to assume that they can take their debit orders when they please. This month my debit order went off 2 days before my salary and all they say is that is the business day before your salary date. Why not do it after my salary date. Your assumptions cost me money with my bank due to charges. And then they also assume they can just take debit orders on the 14th of December and you have to reply with an alternative. How is this legal. Nedbank you are the worst bank in SA bar none.

Helpful (0)

Replies (3)

Nedbank's replyOfficial

27 Nov 2018, 10:33

Dear Ruan
We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.
Kind regards
Client Service Support

Nedbank's reply27 Nov 2018, 10:33

Official

Dear Ruan
We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.
Kind regards
Client Service Support

Ruan B's updateReviewer Update

28 Nov 2018, 11:04

And still no contact form Nedbank - wish they were as effective as there auto response.

Ruan B's update28 Nov 2018, 11:04

Reviewer Update

And still no contact form Nedbank - wish they were as effective as there auto response.

Nedbank's replyOfficial

28 Nov 2018, 11:14

Dear Ruan
Kindly note that your complaint has handed over to the Resolution Manager who is busy with investigation and will provide you with feedback shortly.
Kind regards
Client Service Support

Nedbank's reply28 Nov 2018, 11:14

Official

Dear Ruan
Kindly note that your complaint has handed over to the Resolution Manager who is busy with investigation and will provide you with feedback shortly.
Kind regards
Client Service Support