Natis Nightmare!

<p>After paying off our vehicle, we were supposed to receive a Natis which was to take 10 working days. Upon calling, the consultants told us we had to apply for a duplicate Natis as apparently we had already requested and been sent the original 3 years ago ****rue). After paying for these duplicates, we were told to go to our nearest Nedbank branch to collect it after 10 days. 10 days passed and we went to our branch to find NO Natis. After speaking to 4 different consultants during this 20 day period, one of which said if we proved we sent an email showing the date we paid for the duplicates (which we did) she would personally do it on that day and send it to the branch. We sent the email twice, no response from her. It finaly got to another consultant who said we would have to wait yet another 10 days. We called after 10 days to receive another story, that it was not their issue to begin with as we were supposed to consult our nearest licensing department to reapply for a new one. This was a waste of time and set us back almost a month as we were purchasing a new car. The service was shocking, unreliable and outright terrible. What could have taken 2 weeks has dragged to over 1 month all because MFC proved ***********.</p> <p> </p> <p>We are so disappointed in the service, as they had served us well before when financing our previous car.</p>