Nasty attitue and poor service from Nedbank Card Division

Bad service,bad attitude from staff to manager.

On the 20/02/2018 i spoke to a credit card agent simply asking for the minimum due on my credit card. He ended up putting the call down on me after making silly noises on the call,so unproffesional. I called again spoke to Nonyaniso Bakala REF: ********** 8 who assured me they will get me the name of the agent as i made it clear i want to lay a complaint.

The useless manager left me a message to call him back by the name of RECKS, I did call and he promised to call back. He called and a colleague answered to advised i cant talk if he could call back he said to call back in five minutes. To this day i am still awaiting a call from RECKS.

On the 22/02/2018 i called his number ********** with no answer. I called the call centre and asked to speak to Nonyaniso i could not get through to her and the lady i was speaking to gave me her email address. The email as follows:

Email from me Good day

I have since waited for your call with the name of the rude agent. Your manager Recks has’nt called me back either.

Please do assist with the name, that’s all I need.

(reply from Nonyaniso) Good day

Thank you for your email,.

I spoke to my manger , He says, he tried calling you 4 times with no success .

Regards Nonyaniso

(Me) Am I getting the name. I’m obviously getting nowhere with your manager. He could not care to leave a message.

That was the last i heard from Nedbank.

As a first time client only a month at Nedbank, i am disappointed and disgusted by the bad service and attitude from your staff and i cant wait to close my account.