Narrative again not typed

MR CEO , Hope you take my complain seriously , <br> <br> it is about narrative , which we need to type in every deposit <br> <br> this is our 8th complain , and we still battling , with inefficient service from nedbank <br> <br> my staff went to greytown branch to deposit some money on 19 Nov , Amount R 4560 and R 28038.30<br> <br> and Imran specific told the teller to type in the narrative , , but teller refused bluntly, and he didnt type in the narrative , only wrote inv nos <br> <br> can anyone please explain why are they not typing the narrative <br> <br> First we were told when we go deposit we must tell each and every teller to type in narrative, now we are giving the same instruction to all tellers, but tellers with their attitude are not following the instructions<br> <br> please advise, what next <br> <br> <br> Secondly, After Denishree left nedbank, till today , we dont know who has taken over the role of relationship manager, its been 2 months<br> <br> no one has bothered to service this client <br> <br> Nedbank service levels is getting from BAD TO WORSE , <br> <br> I have been told, we will come back to you , but till today no one has bothered to respond<br> <br> <br>