GT
Gertrude T

1 reviews | Active since Mar 2009

06 Aug 2015, 09:31

Name removal on Bond

I had a bond with my ex husband in 2006 with Nedbank, we got divorced in 2008 and i have settlement agreement that he will take over the bond, i contacted Nedbank a couple of timesa nd at some point asked to send my Settlement so that my name will be removed but to no avail<br> <br> this morning i called the call centre and i was told i need to go the branch again with my ex-husband whom i don't know where he is since its been 8 years since our divorce, Nedbank has his details since he is their client, i can not believe they unable to use the decree of divorce and settlement i have to remove my name and call their client which is my ex husband to come to the bank and re-apply for the bond? how difficult is that. Iam going to take Nedbank to court for damages caused in the passed 8 years cause i could not afford a bond due to the existing i have with nedbank . i have kids who are living with my parents cause their mom( me) cant provide a roof under their heads . that's not fair at all .

0
Replies (1)
Nedbank
Nedbank's reply06 Aug 2015, 10:32
Official
Hello su***xx,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team