Naedo Debits

My agreement with Nedbank was for debit orders to be taken from my account after the 25th of every month as I get paid on the 25th. I have called on numerous occasions to move this date back and they continuously choose to deduct on the 23/24th resulting in an unpaid debit order and thus affecting my credit score. I have called the contact centre on numerous occasions and my deduction date is still a problem. I know that I am due the payment but on the day I selected. I would like a written letter confirming the error is on their side and also moving forward that this does not happen again.