mybonus account

I had a mybonus savings option from work which works hand in hand with Nedbank, the payout of the savings was supposed to be yesterday and it never happed, I called our payroll department and they said I should contact Hannelie and only via email, I did send an email and I even called the call center to find out what is really happening, Hannelie called me today and telling me that I shouldn't call the person I spoke to yesterday and she said I was rude to them, I hanged up the phone on Hannelie because I was getting irritated by what she was saying, all I need to know is when will my money be deposited and how long does it take for an account to bounce back, I have to pay my mothers medical aid should anything happen to her now who will take responsibility of this matter. I don't think I will ever use nedbank or recommend nedbank to anyone