AN
Akhona N

1 reviews | Active since Aug 2016

08 Sept 2016, 16:35

My ****** card

<p>I lost my card in January reported it, to find that the person who stole my card was using it how I don't know because my card didn't have money so it appeared that I owe neddbank R2000 something so I told them I don't know these transactions.They made me fill some ***** forms and blocked my ****** card and they promised me feedback in 6 weeks , which I never got instead I got a letter saying I know owe nedbank R9000 something which was even more confusing because I blocked my card how can these transactions continue I went back to the branch several times still no assistance not even the branch manager assisted me even after promising she will please help this is really reflecting bad my name</p>

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Replies (2)
Nedbank
Nedbank's reply09 Sept 2016, 08:34
Official

Dear Akhona Nzwana

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

AN
Akhona N's update12 Oct 2016, 17:06
Reviewer Update

I posted the same thing again because my situation got worse