My simple issue still not resolved. Lack of assistance

I have been contacting Nedbank ***** department every day since last Friday, 15 November to get a dead victim letter to send to my creditor. I have been holding and been sent pillar to post to a multiple ***** departments. I eventually got a manager to help me and they said they will send it to me. That letter was not sent. I followed up the next day and again was sent to pillar to post and people having no clue of what I was talking about.

I had sent them a email on Monday, 18 November and I still have not received any feedback. I was told the turnaround time was 48 hours. That has come and passed. On Wednesday, 20 No ember, I then decided to go to their HO in Sandton and they were not much of help. They asked another manager from a certain department to call me which he did and shared a email address to send my request to which I did. He gave me an email to send my request to which I did. Still I have not received what I requested for and no feedback from the email address. Nedbank call center has been pathetic and unhelpful. Everyone just want to hear your story and get your ID numbers for the fun of it and not help you.