YT
Yolanda T

1 reviews | Active since Oct 2010

10 Oct 2016, 15:51

My request not submitted/no feedback

<p>I went to the sunward park branch on Saturday the 8th of October 2016 for an early release on my 32 days account as I had an emergency. My house was broken in to with my four tyres gone so I need to fix things and urgently in need on the money. I was told the money should reflect in my account today but when I checked it is still lying in my 32days account. What is even more frustrating is that I can’t reach the branch on the number ( ********** ) available on the side. The call centre can’t help me because apparently this this is only done at the branch. I am frustrated and in desperate need of the money. I did not plan this to happen</p>

0
Replies (2)
Nedbank
Nedbank's reply10 Oct 2016, 16:00
Official

Dear Yolanda,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply10 Oct 2016, 16:00
Official

Dear Yolanda,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team