My Rating for Nedbank Risk is minus 10

What a bunch of unprofessional "*****". Each consultant I spoke to gave a different answer and outcome, so tell me, do your employees just do it on the fly, no training?

I started this nightmare on the 8th December at around 23:33, when contacted ***, I discovered that my account was locked due apparent ********** activity. The consultant on the line indicated that my profile will be locked for 24 hrs then I will have access.

Well its 48 hours later now.......

My intuition was to follow up and just make double sure, so Friday i contacted ***Nedbank ***** to clarify, I spoke to a lady that indicated that they are performing routine checks and that the account will be available in an hours time as she is escalating the matter. Fast-forward to 13:44 and my account is still locked, I spoke to Aidlen Webb who lost his temper with me after I explained the same story for the 3rd time today, and of course I lost it as well by this time. He was provided me with details of Nedbank Risk *** where I spoke to Mbali Nyide - she provided me with a case number indicating that it would take 48 hours to clear my account. At this point I lost it, because I gace the explanation in Grade 3 english to Mbali, who apparently does not work for Nedbank - so, they are unprofessional as well as ***** and untruthful.

After another call with Nedbank *****, as Mbali just dropped my call (this is the 7th person I spoke to), I was told that after the investigations will be done in 48 hrs I asked to speak to an transaction manager as they are called, but the line was always dropped ny Nedbank.

I had another 5 calls still with no resolution.

Your service is pathetic to say the least!!!