My nedbank profile was suspended

Dear NEDBANK TEAM

I am writing to a formally complain about Nedbank I received on the 4th of April.

Unfortunately, I am dissatisfied because my Nedbank profile was suspended on the 4th of April and I never get any notification regarding thai. I only realized it on the 17th of April 2026 when my cousin sent me some money and I couldn't recieved it when I went to the ATM It said card restricted so I went inside the branch to try and fix it but by the time goes they said the main reason for my profile to be suspended is the money that I received on the 29th of March it was R28 500 .They then sent me a massage so I can provide them with the proof of payment and how well do I know the person who sent me the money because it wa reported as a ***** to them but even the person who sent me the money called them and Provide them with all the information that they need.The money he sent to me was coming from his business account to his personal account then to my account, so how come they said it's a ***** because they are failing to do a proper investigation about this whole thing.I'm getting paid with this account even now I didn't get my April Salary .I didn't pay the rent , I don't have transport fee and the grocery too because my money is stocked there. Now I have unpaid days at work.They told me to wait for 21 days but the ***** department said it gonna take 6-9 weeks .How will I survive? I even sent a complaint to Nedbank but that lady called Busisiwe Mbeje I can't get hold of her until now the number is always busy and the investigator from ***** Ms/Mr M Selowa is never available when I tried to reach out to him/her since he/she is the one who suspended my profile.

To resolve this issue I would appreciate Nedbank department to refund my unpaid days at work.

I have attached photos of everything they needed from me for your review. I look forward to your reply and a resolution within 2 business day.

Sincerely Hi Andile

Thanks for reaching out. We’re sorry for the frustration you seem to be experiencing.

We unfortunately cannot comment or respond on behalf of a company, and we’re unable to offer you any specific advice - nor do we intervene with a business on your behalf.

We therefore encourage you to please go and write a review of your customer service experience directly on Hellopeter - it’s the best way to make your voice heard. We're unfortunately not permitted to do this for you.

You have two quick options:

1. Use WhatsApp - the fastest, easiest way to share your experience. Simply save +***6, send “Hi,” and follow the prompts.

2. Or, visit www.hellopeter.com, click “Write a review”, and follow the easy steps.

Feel free to reach out if you have any questions or need further assistance, and we’ll be happy to help.

Kind Regards

Monique Smith | Customer Service & Support

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My nedbank profile was suspended on the 3rd of April but even though I provide them with all the information they need nothing is happening. I didn't get my April salary because I'm getting paid with this account.They said the amount that I received was reported as a ***** while I know the person who sent me the money and I sent them the proof of payment. I need a follow up on this case because they are not giving me a clear understanding about this whole thing.

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