my money still not in my account

I reported that I deposited the money R810 at an ATM at diepsloot , that was on the 15th of January , I was advised that the money will be in my account after 5 working days , I trusted this bank and believed that all will be well as the consultant promised , <br> I went to the bank on Sunday and I was advised that I will be called on Monday to resolve this, today is the 3rd on February still no money in my account and still no phone call , I don't think one is suppose to wait this long for a well known and big bank like this <br> I need to know when will I get my money please R810 is a lot of money to some of us <br> <br> kind regards