My money

Good day,

As a last resort, I have been calling Sunshine and complaining. The last people that can now assist me is my bank and I have to turn to social media for assistance. I have never seen such.

I was at Sunshine Cash and Carry yesterday to buy groceries and just as I was finished paying they had load shedding whilst the transaction was in process and my card was still in their speed point. Their machine immediately switched off and R4097.00 went off my account but I had to leave the groceries as I had no cash on hand to pay.

They promised that if it had gone through this morning I should come and alert them they will refund me. I went there this morning and we actually ended up fighting for my money. They say they did not recieve the money and unable to refund me.

Please note that I do my groceries with them every month, this has never happened before. I am heartbroken I have lost R4097.00 which is alot of money.

All i want is my money.

Now I am left pleading with my bank who is supposed to protect my money asking them to assist me in this matter.

An amount of R4097.00 is a lot of money. Nedbank needs to take accountability for their customers and take charge for me.

All I ask for is my money and Nedbank to assist me in getting my money back that's all.