My funds where not made available

I app**** for money from my 32 days account to be transferred into my cheque account which ive had for over 15years and a loyal customer for that matter and not that i was applying for a loan but asking for my money to be transferred into my account at a reasonable time on the 21st October 2015. The request was done with Sphiwe who's a banker at Greenstone Mall however on the 15th when I needed the funds they weren't available. Now I'll have reversals on my account because debit orders run from today the charges for the reversals will be charged on my account not on Sphiwe account or even dent his salary. I am deeply disappointed by the service and incompetence from nedbank staff. I was promised the 17th it has gone and past and I don't even get feedback or an update let alone an apology... DISAPPOINTED BY SPHIWE AND HIS PATHETIC SERVICE!!!