My Credit Card was fruadulently used to purchase goods on line at Take a lot to the value of R25 000.

I reported the matter at Nedbank as as a Client. The Nedbank Card Division told me that I should do my own investigation with i contacted Take a lot and was told to return to the bank, the bank's ***** division should do the investigation. The ***** transaction happened in August 2017 and I reported the matter in September 2017 after i have received the bank statement. To date i have not received any feedback from the bank instead they keep on sending monthly statements and demand monthly payment towards the total credit . I am not sure how long is their investigation taking cause I thought it would be easy for them to trace where the goods were delivered and what was purchased and who received the goods. Please assist me I'm devasted.

Regards Priscilla