My account has been blocked twice

I have been a loyal happy client with Nedbank for 15 years, but lately i feel like moving my account to another bank. I have never been so dissapointed with service<br> <br> I went to pick up my new cards at the Sea Point branch. They are very friendly and helpful and said that i should FICA as well. Since i am a 'green' person, I request all my post via e-mail. i took my lease agreement and everything was fine. Then my account got blocked just before payday. Seapoint branch once again assisted me and all was well.<br> I received a phone call from Yolanda from Seapoint stating that my lease agreement is no longer valid. They sent me a cohabitant form which I complete with proof of address and sent it to Yolanda at Seapoint. When I phoned the ***number they could only see my cohabitant form and not proof of address. I have then called every day since and it is always PENDING!!!!! My account has been blocked for 6 days and no one can tell me what is going on.<br> Even the Seapoint branch are frustrated, they have resent my documents 4 times. They said that they can only speak to the call centre not the actual FICA people.<br> Now I must wait until Monday again!<br> Can someone help me???