My account has been ...

My account has been suspended I went to the bank on Friday the 23/02 to report the matter an the lady advised that it was suspended by they head office she would send them an email to has it unblocked an get back to me today is the 27/02 Tuesday an still no feedback I've been calling them the 26/02 and the 27/02 for assistance an the customer call centre can't assist me they advise I go back to bank