My account has a mind of its own, it does as it pleases. And decides to hold my money but claim to have closed the account.

So i owe nedbank R547 on my savings account. My card works only thing it qont withdraw or take money. I finally pay the money owed as the account is a beneficiary on my other account and mistakenly put in another R2000 on the account. Well then legal team i call tell them i have payed. The nedbank very quick to see when u are owing is now so slow in seeing they are now owing me. Go inside the bank and told i cant get help so i need to call legal. Call and wait for an agent ask them to transfer me to legal, got transferred then speak to another agent who does see the R2000 in the acount. Put me through to collections and i am told they also cant help. Theres a hold on the account that needs to be cancelled then i can get the money inside. I must call mapaseka to do that for me. So i go back to reception and wr make the call nd no one picks up. By this time i m so irritated my baby is screaming. N i keep thinking these banks walk all over us coz of being to polite. Its my money after all they are keeping for me. Yah neh thats the story and its getting old. I wanted to use the account but now oh well nedbank decided on my behalf to close it all because of bank charges and debit order fees that bounce and my account was owing R547. I wanted fnb to close my account bcoz of false debit orders n i kept paying alot of debit order fees and this one just closes. Seems like banks have a mind of their own. Are they serving themselves or us?? Something to think about, its more like we are servicing them with our own money.