MUST BE WORST BANK IN AFRICA WITH HIGHEST COSTS!!! Not Worth the effort!

My daughter has a Nedbank business account with Amex and Green Bucks rewards account. Her card was blocked by Nedbank - without any reason - she had to apply for a new card and also pay for the new card - my daughter gave instruction to them to please send the new card to the Nedbank Branch Menlyn where she will collect it as soon as it arrives. Nedbank ignored this request and arrived at her home address - take note she is also a full time student thus the arrangement to collect at the branch, which they ignored... As everybody is also well aware off - Nedbank has the Green Bucks reward system which was guaranteed to her will be allocated by the person responsible for her account - which was never done - up to date it still hasn't been activated and all forms of communication is being ignored or just brushed off. I have a substantiation family trust account with Nedbank and should they not resolve this amicably - I will be forced to move the trust account and also close all other accounts my family have with this bank. Dealing with this bank for over 40 years - and this is how you are treated. Highly appalled! Extremely disappointing!