Multiple unauthorized debit orders

<p>I called Nedbank personal loans department 3 weeks before my pay date to tell them that they should not debit my account for the month as I was changing companies and would be getting money late. I advised that I would be making a manual payment as soon as I had the money.</p> <p> </p> <p>On pay day they still tried to debit the money from my ABSA account and it bounced, they further went to my Nedbank account that I use for stokvel with a couple of my friend and debited the money from there. I went to a branch an i was told they can't help and I must call the loans department which i did, The lady i spoke to (Matsatsi Kgatle) told me that there is no record of an arrangement on the system and thats why the took the money.</p> <p> </p> <p>I explained to the lady that the money they took was not mine and the plan was that myself and the ladies were going to open up a Nedbank stokvel account and move all that money there. she told me that they can't reverse that money. </p> <p> </p> <p>I asked her who authorised them to debit my Nedbank account because the agreement I have with them is that they take money from my ABSA account and she could not respond, I asked for the manager and i was told that te Supervisor (Lebo Keetse) will call me, this was on the 04th of February 2017 and no one has contacted me since to explain to me who gave them the authority to debit.</p> <p> </p> <p>yesterday 16 February 2017 the decided to devit my ABSA account again i had to go to the bank and reverse the transaction which I got charged for. I have never not even once missed a payment with Nedbank but this abuse I am receiving from them is really uncalled for.</p> <p> </p> <p>I need to have an explanation of all this madness.</p> <p> </p> <p>regards</p> <p>Lindy</p>