1 reviews | Active since Mar 2009
Multiple Debit's, i never signed for, as well as failed Debit Order's when i have a positive balance. SO THEFT!
My experience, which i can prove was happening back in 2014 even, when the issue arose due to Tracker, for no reason, charging everyone a double invoice. Due to bad banks in RSA, i try only have what is needed for debit orders, in my savings account, so that i am not ****** blindly since the time and money spent trying to recover what was taken, usually sky rockets past what was ****** in the first place. Anyways due to Tracker, who was to blame, and did admit they had made a mistake, double debiting everyone's account, i obviously fell short for other debit orders, and therefore, since it was not my fault i argued for the Debit Order Failure Fee, which back in 2014, was R65. The issue was then added to since, Nedbank, had put in the system where if there is money put into your account, they will run the Debit Order again, which, obviously when i was refunded the money from Tracker, NEDBANK DID ANOTHER DEBIT ORDER RUN, and if i had the exact amount, MINUS the reversal fee, i should never have been charged, but was charged, then i would not have enough, and NEDBANK stole another reversal fee. Back then they didnt limit this either, and for a few months, since i didnt want to keep money in that account for obvious reasons, whenever i did get any money put in, NEDBANK would try another DEBIT ORDER RUN, and obviously at the end of the month, when i put the correct amount in, and while still attempting to get my fee's refunded, well NEDBANK would do the previous months debit orders first, which in my case meant i missed, both my DEBIT ORDERs, that month, again, for no real reason NEDBANK put the more expensive DEBIT first, and since we are charged DEBIT ORDER FEE's, for each debit order, i didnt have enough for the more expensive debit order plus the fee, and then the second debit order plus fee, and since my account was in a minus, both were rejected, and that month, NEDBANK attempted 4 times, with them leaving my SAVINGS account in the minus due to a bad system. Thankfully Tracker paid back the fees for all but 2 of those 4 times, plus the fees from the previous month. BUT NEDBANK WAS STILL IN ERROR, i signed a CONTRACT with a DEBIT ORDER DATE, why can they just do what they want??
So, for the last few months, due to health issues, and someone driving into my car, which makes it hard to live at the moment, i had missed 2 months of my TRACKER payments, and what NEDBANK did this time, after in 2014 i signed a new DEBIT ORDER contract, with the date once again set, and everything being okay till now, well, this time, when i was able to pay for 1 month, and as it had worked before, and has worked previous months as well, i put the money needed for the 1 month, and that used to mean 1 x month was debited and 1 x debit order rejection fee. NEDBANK, and i can prove it, seems to now check the amount being put in your account, and say my TRACKER is R300, if i received less than the 2 x R300 in my account, for no reason NEDBANK would attempt to debit 1 x R600, not the 2 x R300, and it would fail and they received 1 x DEBIT ORDER REJECTION FEE, and if i received under R300 in my account, NEDBANK then would attempt to DEBIT 2 x R300, meaning 2 x DEBIT ORDER REJECTION FEES, this happened for CLIENTELE and TRACKER in the same months, and not only that but i had gone into CLIENTELE a few months earlier and SET MY DEBIT ORDER DATE WITH MY SAVINGS CARD WHICH WAS SWIPED to SET THE DATE. Yet even with the dates set, NEDBANK still attempted up to 2 extra times a month each month i owed still. So that 3 x previous month & 3 x current months DEBIT ORDERS, for 2 different suppliers, so up to 12 x DEBIT ORDER REJECTION FEE's a month, when i had put money to pay the single DEBIT ORDERs. When i try speak to NEDBANK they say that is the system and its always been that way, which is a lie. They also blamed TRACKER for the DEBIT ORDER's being combined, yet a debit order, is set to take an amount off, on a certain date, not the OUTSTANDING AMOUNT, on any date they feel, so NEDBANK is at fault, and NEDBANK is going against their own contracts.
To make it all worse, my CLIENTELE plus TRACKER is only around R500 a month in total, yet NEDBANK HAS INCREASED THE DEBIT ORDER REJECTION FEE to R135 i think it is, so more than DOUBLE what it was in 2014, and since NEDBANK kept attempting to do the debit orders, with the next attempt after the COMBINED R600, taking 2 x R300, since i had enough money in the ACCOUNT, which means i was charged 2 x DEBIT ORDER FEE's while the previous time, for the same money i would only have been charged 1 DEBIT ORDER FEE + 1 DEBIT ORDER REJECTION FEE.
And for those who can add it all up, if i had 12 DEBIT ORDER REJECTION FEE's in a month, when i only owed around R1000 to CLIENTELE and TRACKER, NEDBANK WAS *****ING over R1600 from me, which obviously has made my life even more difficult since i was in hospital a lot over the last 3 years.
What set me off today though is, i just received the R300 back into my NEDBANK SAVINGS, saying the DEBIT ORDER FAILED, which NEDBANK would have ****** the R135 already, and even with that i have a balance of just under R700 in that account, SO *** is NEDBANK doing, since there is money, and since i have complained multiple times, for my CREDIT and PETROL CARDs never sending SMS notifications, yet my SAVINGS always used to, todays SMS to my SAVINGS about the RETURNED R300, is all i have received, no SMS for the DEBIT ORDER, no SMS for the CLIENTELE debit order, so HOW AM I SUPPOSED TO EVEN KNOW WHAT NEDBANK is doing on my ACCOUNT, since they only send notifications when they feel like it, and when they cant profit off of not NOTIFYING CLIENTS, which i PAY FOR AND HAVE PAID FOR SINCE I OPENED MY INTERNET BANKING PROFILE, and NEDBANK since then charged me for that service. Since i have had my SAVINGS account, the one in question, since i was 8 years old, and at 34 now, who knows how long ago it was when i opened my ONLINE PROFILE, but to take things away that you charge for is called, THEFT, NEDBANK.
