Much worse than disgusting. When you walk in, the person at the reception does not acknowledge you. Bad eyesight ? Bad manners ? Bad customer service ? All of the above ?

Disgusting . The worst bank ever. Nedbank Norwood , JHB . I have signing power for my 87 year mother. It was done in 2024 at Nedbank Norwood. I asked for a copy of the document. I was told it was not needed- it's on the computer ( I persuaded them to give me a cop y) My mother is frail & not mobile. She was born BC ( before cellphones / before computers) . She needed to transfer money from Nedbank to FNB. She used the wrong PIN and got locked out. I went to the bank. I told them I had signing power. They told me it's not on the computer & not in her file. I left work early top go the bank. They close at 4 pm, other banks at 5 pm. I never had time to go home & get the paper, which I was told I don't need . I told them I want to close my Nedbank account - sorry ( they didn't say sorry ) - they can't do it. Need to go to a bigger branch. I will go to a bigger branch- but a Capitec one. They asked me who helped with the power of attorney in 2024. It slipped my mind - can anybody out there possible help me ?