Mrs Bothma

I opened this account 5 years ago and end August 2018 I converted from a current account to a cheque account with the intentions of doing more than just payments and withdraws. Firstly the consultant never listened to my request and the new cards were ordered late and send to the wrong branch as discussed. Was then promised that on all purchase I would earn Greenback. Recently I discovered that there was a period of a month where no greenbacks were received. This was brought under the attention of Chantelle and Bank manager Jayce and there more I tell them the period from 04/10/2018 up to 28/10/2018 no greenback is reflecting on my account the more excuses I received. This is now a month that I am requesting this information and this must be corrected. Thursday last week I forwarded a mail requesting a detailed spreadsheet of my bank account and my greenbacks account they requested time until the Friday which I accepted and then on the 09/12/2018 I received a note to say that this query has been resolved and I did not even receive what I was asking for. Today 10/12/2018 I am still awaiting the response. Although they keep on telling me that all my bank transactions are corresponding with my greenback (WHICH IS NOT) that is why I requested their spreadsheets. The more I requested info more the less I receive I am at the end of this. Hopefully, this will be sorted out.