MRS

Nedbank de*****s customers the worst service ever received. I have been with Nedbank for 2 months but find myself at your branches every other day. I made aN eft to one of my creditors and they could not pick the payment up. I went to my bank " Nedbank" for assistance. I was informed by Nedbak Flora centre they can assist but at a charge of R300 to do a payment recall. I then declined. A few days later i went to Nedbank Protea and was assisted with the recall and was told the money will be recalled into my account in 10 days at a charge of R250. This was never done one and a half months later my account is debited with R250 for the recall fee. Bear in mind the money was never recalled back into my account i had to make means to sort this matter out by myself.. Please i call on the head of your compliance department to answer me how is that TCF COMPLIANT? You charging a customer for a service that was never done. I went back to Flora and was told as per Protea branch i was never there and they never assisted me. Over and above that i was told regardless of whether they assisted me with the recall or not they will charge me. I WANT ANSWERS !!!!!!!!!!