RN
Ruan N

1 reviews | Active since Feb 2019

11 Feb 2019, 15:08

MR Ru

I open a personal loan account in September 2018 According my credit status: Sept-OK Okt-30 Day behind (Nedbank will update my status) Nov-OK Dec-OK Jan-30 Day behind (Nedbank will update my status)

My debit order is the first day of every month which is also my salary date Agreement with the bank for the debit order is the first day of every month Paying by debit order my loan amount on time but still the bank report 2 months of 30 day behind. This is totally not worth it to get a personal loan at nedbank as they give you as costumer a bad credit on your credit score. I wonder how long its going to take the bank to fix this problem. Will be cancel all my cards at nedbank an move to a better bank

0
Replies (8)
Nedbank
Nedbank's reply11 Feb 2019, 15:52
Official
Dear Ruan 
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution. 
Kind regards
Client Service Support

Best regards,

RN
Ruan N's update26 Feb 2019, 12:37
Reviewer Update
Its already been 12 Working days and keep on giving me empty promises by resolving the problem quick as possible and was supposed to had it solved 5 working day ago as nedbank promise to have feedback....and also>>> NEDBANK: We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution. Kind regards Client Service Support Will contact me but haven't has 1 phone call from them Service is very very poor and will never use this bank ever again.
Nedbank
Nedbank's reply26 Feb 2019, 13:43
Official
Your comments have been noted and will be provided to the Resolution Manager.
Regards
Client Service Support

Best regards,

RN
Ruan N's update05 Mar 2019, 12:03
Reviewer Update
17 working days and problem is still not fix and still no phone call from the bank...... VERY VERY POOR SERVICE NEDBANK IS USELESS VERY USELESS
Nedbank
Nedbank's reply05 Mar 2019, 12:38
Official
Your comments have been noted and have been provided to the Resolution Manager  , 
Regards
Client Service Support

Best regards,

RN
Ruan N's update05 Mar 2019, 12:44
Reviewer Update
YES NEDBANK ALWAYS SENDING THE SAME REPLY OVER AND OVER. STOP REPLYING AND START ACTING
RN
Ruan N's update05 Mar 2019, 12:46
Reviewer Update
NOT EVEN YOUR RESOLUTION MANAGER CAN FIX THE MISTAKE THE BANK MADE......USELESS......
Nedbank
Nedbank's reply05 Mar 2019, 13:11
Official
Noted
Regards
Client Service Support

Best regards,