Mr Dlamini

I called nedbank home insurance on the 07/12/2020 to put up a claim that my ceiling has fallen . On the 10/12/20 the inspector/assessor come to do the inspection and he said the will fix it On the 18/01/21 I received a call from nedbank insurance saying that “ it’s an invalid claim because I’ve used nail instead of *****s to put up a ceiling “ I told the lady that I bought the house and I have not done any renovations on it , how could this be my fault? But she insisted that it’s my fault I told her that I am not an assessor why is she accusing me of such . I told her to send me an email to disqualify the claim To date I’m still waiting for that email