Moving bank accounts.

I would like to lodge a complaint regarding the consistently poor service I have experienced with Nedbank.

This morning, I received an SMS instructing me to collect our business bank card from their post boxes using a PIN provided. I promptly sent a representative with the PIN to collect the card, only to be told that the PIN had already expired. We were then informed that I now have to personally go into the branch to collect the card.

This completely defeats the purpose of the collection system and has caused unnecessary inconvenience and wasted time.

Unfortunately, this is not an isolated incident. I have never received satisfactory service from Nedbank, which is the reason we have already moved one of our businesses to Capitec. Based on this latest experience, we will now be moving this business as well.

It is extremely frustrating to deal with such inefficiencies and lack of proper service delivery.