BK
Bertha K

1 reviews | Active since Jun 2011

22 Feb 2024, 13:35

Most useless bank ever

Nedbank must be the most useless bank ever. Really I am tired of their antics. Imagine having a perfectly healthy bank balance but not being able to use your card because your card would get declined for no reason whatsoever.

When you call customer support, the lady says she sees nothing wrong so I must take my time and go to a branch, where I will queue and waste even more time to find out why, I cannot use my own money. So when you are out for dinner or at a shop and you tap your card you basically have to hold your breath because you never really know if it will go through or not.

Its not the first time, the last time my card was just blocked because of a suspicious transaction, calling their help-center would not resolve it and again, I had to walk and queue at the bank. In 2024, I must walk to the bank. I am a busy business person, my man-hour is worth a lot --- but I must waste it with Nedbank. When I do change banks, Nedbank can check all my complaints on HelloPeter to find out why, honestly their complaints are surpassing insurance companies now.

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