Most unprofessional service by Nedbank consultant and Nedbank insurance hospital plan

<p>I have been banking with Nedbank for many years, on the 7th June Nedbank Insurance hospital plan debited my account, I went into Thabazimbi branch and attempted to be assisted by the sales consultant by the name of Tebogo, while busy making a call he typed an email to a friend with a subject line "I'm so gatvol of this lady" I called his team leader and she assisted me and the Nedbank insurance sent me an SMS that the money will be paid back within 24hours, on the 08th June in the morning when I check if the money is paid back to my surprise the Nedbank insurance debited the same amount again. I want all my money back.</p>