HB
Henry B

1 reviews | Active since Aug 2012

20 Aug 2015, 08:59

Most rude and unprofessional advisor ever!!

This must be the worst service I have ever experienced!! <br> <br> Asked for the settlement amount on my credit card on the 6th of August to close the account with immediate effect. Paid the amount immediately and was told the account should be closed within 24 hours. <br> <br> Since then I have had around 5 calls from marketing wanting to up my limit etc trying not to close the account. <br> <br> This morning the most arrogant advisor Jamaine Shaik phoning me again trying to convince me to keep the account open. After I have told him all I need is a confirmation email for closing the account, he raised his voice and start blaming me for not listening to him!!<br> <br> How rude! This is the main reason I want to close my account, Nedbank don't care what you want, it is only what they want!!

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Replies (1)
Nedbank
Nedbank's reply20 Aug 2015, 09:17
Official
Hello MyBossie,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team