Most ridiculous service ever

So I saw a Nedbank advert on TV about kiddies bank accounts and went online to open an account for my 8 year old son. Which was all nice and smooth, uploaded FICA documents, facial verifications and I deposited money on the same time to activate the account.

A few weeks later, I saw on the app that the funds were reflecting but the "pending activation" status was not going away, I called them to check what was outstanding. I was told to go to the branch with original documents for verifications (2nd round). I went to the Richards Bay branch on Friday 1 March. After sitting in the queue for about an hour, my ticket was finally called-up and only then I was told the system was down. Nobody bothered to address the customers that were waiting to be assisted in the branch, the staff members were walking around, chit-chatting looking at us like ******s.

I went back to the same branch on Saturday morning, I was assisted and was told that the activation will take place within 24 hours and the "pending" status will be removed. To date, 6 March, I am still sitting with the same "pending activation" status.

Yesterday, Monday 4 March, I called the contact centre to find out what is happening and I was told to go back to the branch because the verification was not done as I was told. As ridiculous as this sounds, does Nedbank really think I have time to go to that branch for the 3rd time to have this done? What do you realy take us for?

Stop false-advertising your processes are not as smooth and easy as you say, I want that account closed and my money deposited in my FNB account with immediate effect.