Most pathetic service I've ever received from nedbank

<p>To whom it may concern</p> <p>I had recently visited the Nedbank branch at the Pavilion shopping center, I had app**** for an Overdraft and credit card; the consultant that I was dealing with had told me that I had been pre-approved. I had made another trip to the branch to sign the documents because I was approved. I had contacted the consultant after 2 days and she had told me that it had gotten declined because i was not a Gold cheque account holder. The following week I had made another trip to upgrade my account. She told me that she would contact me and update me, but she did not. 4 days later I had called her and she had told me that I was declined yet again because the account has to be a month old. I'm very disappointed with this repugnant customer service. She had given me incorrect information and did not care to call and inform me. I had to call customer service multiples times because she did not call nor did she she give me any update about my credit card application. I had to leave my busy schedule to visit the branch 3 times because the *********** consultant had no knowledge of the requirements.</p>