Most pathetic service

My car went in for repairs almost a month ago to a nedbank preferred service provider, for a door and front side to be repaired. I contacted the nedbank insurance company, spoke to 2 different consultants, which promised to phone me back, but never did. Sent in a formal complaint after which i was contacted by at least 3 to 4 different people, doing absolutely absolutely nothing to my situation. I am definitely cancelling my membership. I have never ever been treated so badly . Poor pathetic customer service by their chosen service provider and they are hanging their client out for dry. Your money is good enough but they definitely do not care about people.