Most pathetic branch
<p>I come to update my address and get you to print the name on my card correctly after the last error. I was called to the counter as though i am staff in a fast food diner! The clerk then proceded to talk to my boyfriend about my account instead of me standing right there. When he final acknowledged me i specifically asked him if my card will still be active. He assured me yes. WHY HAVE U THEN BLOCKED MY CARD. I HAD TO USE OTHER A DIFFERENT ACCOUNT WITH MONEY FOR SOMETHING ELSE MEANING I NOW HAVE A SHORTFALL. I ALSO COULDNT GET AN UBER. now u get to the brand and wait my entire lunch break to see Onica or some assistant manager because the manager is off today. I had to leave without assistance. BLOCKED CARD AND NO ASSISTANCE!!!! WHEN DO U EXPECT ME TO BE ABLE TO TRANSACT AGAIN.???? Let me guess... you apologise for the inconvenience... conveniently</p>
Dear Nadia,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Nadia,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
