1 reviews | Active since May 2016

05 Oct 2016, 14:00

Most pathetic branch

<p>I come to update my address and get you to print the name on my card correctly after the last error. I was called to the counter as though i am staff in a fast food diner! The clerk then proceded to talk to my boyfriend about my account instead of me standing right there. When he final acknowledged me i specifically asked him if my card will still be active. He assured me yes. WHY HAVE U THEN BLOCKED MY CARD. I HAD TO USE OTHER A DIFFERENT ACCOUNT WITH MONEY FOR SOMETHING ELSE MEANING I NOW HAVE A SHORTFALL. I ALSO COULDNT GET AN UBER. now u get to the brand and wait my entire lunch break to see Onica or some assistant manager because the manager is off today. I had to leave without assistance. BLOCKED CARD AND NO ASSISTANCE!!!! WHEN DO U EXPECT ME TO BE ABLE TO TRANSACT AGAIN.???? Let me guess... you apologise for the inconvenience... conveniently</p>

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Replies (1)
Nedbank
Nedbank's reply05 Oct 2016, 14:25
Official

Dear Nadia,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team