LM
Lourens M

1 reviews | Active since Mar 2009

04 Apr 2017, 16:33

Most Offensive & ********ising letter from Nedbank

<p>I received the most offensive & ********ising letter from Nedbank on 30March, accusing me of default and threatening to hand me over to collecting attorneys, legal action etc. etc. </p> <p>I've been a loyal client of Nedbank from 1992, never even had a cheque bounce, I my account is in debit (6 figures), I have investments with Nedbank of 7 figures. Some credit clerk (Adre Page) in Nedbank has the audacity to send me this letter, not even signed by anybody. </p> <p>The fact of the matter is that Nedbank is completely in the wrong.</p> <p>I am not in default of anything as they claim, I have not withheld any information as they claim.</p> <p>I am most disgusted in Nedbank's offending manner of business with a long standing client.</p> <p>I have exhausted all channels of communication attempting to resolve this matter, but to no avail.</p> <p>I demand a letter of apology from Nedbank and resolving this matter urgently.</p>

0
Replies (3)
Nedbank
Nedbank's reply04 Apr 2017, 16:41
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

LM
Lourens M's update07 Apr 2017, 16:48
Reviewer Update

I received positive communication from Nedbank about this complaint.

Sonja Calitz investigated and resolved this matter amicably and professionally.

I received a letter of apology on behalf of Nedbank from her.

Thank you.

Nedbank
Nedbank's reply08 Apr 2017, 08:20
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.