Most *********** and worst service ever

<p>I have a bond with nedbank for my house and over the year I have over and above the normal monthly debit amount for the bod I do pay lumpsum amounts into my bond account. When I got my id book l went to my local branch at northgate and gave them copy to update. Fast forward last week I required to access part of funds that I have made lumpsum deposit into my bond account. I noted in my profile while attempting EFT online that the balance in my bond account was zero (0) and therfore I could not make a transfer. I called call centre first time friday (16/9) and was informed that they will need copy of my id (never mind I had already given copy to local branch to update</p>