PJ
Princess J

1 reviews | Active since Feb 2019

20 Feb 2019, 13:38

MOST HORRIBLE BANK EVER-NEDBANK

Most Horrible Waiting Time.

Nedbank Woodmead, A Big NO NO.

I Opened a Savings Account online, in which i received a sms confirming i should go to the branch with my ID and Proof of Residence. Upon Arrival, i was issued with a Ticket number. It took them 7 minutes to actually call the Ticket number, when i got to the Counter, i was told, to take a seat i will be helped again. I waited 15 Minutes, up until a lady came up to me, and told me they only have 2 Staff members working today, in the Sales Department. She than advised i will be called to set up an appointment. She also advised i would need to use my Fuel, and take my Time out to make an appearance 3 times in the Branch, in order to have a Savings Account.

I Dont recommend Nedbank to Anyone, if thats the type of service one will be receiving.

0
Replies (5)
Nedbank
Nedbank's reply20 Feb 2019, 13:54
Official
Dear Princess Jazmine
                                    
Your concerns have been noted and a resolution manager will contact you to discuss the way forward. 

Kind regards

Client Service Support

PJ
Princess J's update20 Feb 2019, 16:51
Reviewer Update
Im Still waiting for the Call from the Branch Manager to set up an Appointment. Horrible Service
Nedbank
Nedbank's reply20 Feb 2019, 20:51
Official
Noted, we will advise the Resolution Manager 

Regards
Client Service Support


PJ
Princess J's update21 Feb 2019, 20:48
Reviewer Update
Branch Manager Personally Dropped off my Card. Account Active. Thank You Nedbank.
Nedbank
Nedbank's reply22 Feb 2019, 04:36
Official
Thank you for the feedback.

Regards
Client Service Support