MOST DISGUSTING SERVICE AND MOST DISRESPECTFUL

I app**** for an overdraft on the 11th Nov 2015 at the branch and only on the 23rd Nov 2015 I was contacted by the consultant to come sign the contract of which I did the same day but to this day the money has not been loaded into my account and no communication as to what is the hold up and every time I contact the consultant to find out what's happening she always tells me that she submitted the documents over to the overdraft department and they keep on asking her to submit one document after the other but nothing is being done still not even to let me as the client know what the hold up is or why is it taking this long because after signing the contract it only takes 48hrs for the money to be loaded but in my case it's almost 3 weeks or maybe it will take some more weeks because tom this day I don't know where I stand, THIS IS THE MOST DISGUSTING SERVICE I HAVE EVER EXPERIENCED WITH NEDBANK AND IT MAKES ME ANGRY BECAUSE MY HOME LOAN, EDUCATIONAL POLICIES, FUNERAL COVER, CREDIT CARD IS WITH THEM, I FEEL SO DISRESPECTED AND I HAVE BEEN WITH THIS PEOPLE FOR YEARS NOW. I CLEARLY SHOWS THAT ITS TIME TO MOVE MY SERVICES TO A DIFFERENT BANK THAT WILL VALUE ME AND RESPECT ME AS WELL